Host Terms

5.1. Minimum Requirements: Experience: At least 1 year caring for pets (proven by description or references, if requested). Space: Safe, clean, and suitable environment (e.g., room with a bed for the pet, fenced yard, no street access). Mandatory Checklist: Accepted species: Dogs, cats, both, or others (specify before booking). Indoor space: Clean room, bed or designated area for the pet. Outdoor space (if applicable): Fenced and secure yard. Walks: Minimum of 2 per day (20-30 minutes each, for dogs). Presence: Honestly specify daily time at home during the stay. Safety: Closed gates, no obvious risks. Photos: Room, pet's bed, yard (minimum 3 images). Others: Define maximum number of pets at a time and acceptance of special needs (e.g., medication).

5.2. Care: Follow the Client's instructions regarding feeding (provided by the Client), medication, and the animal's routine. Ensure the animal's safety and well-being throughout the stay.

5.3. Availability: Provide available dates and update the profile in case of changes.

5.4. Insurance: Liability insurance is optional and the responsibility of the Host (coverage for property damage or accidents is recommended).

5.5. Reviews: After each booking, the Host must review the Client within 7 days. Reviews from both parties will be made public simultaneously after mutual submission, ensuring impartiality.

8.1. Base Price: Set by the Host, with a minimum of €15/night. Hosts are informed at registration that a 10% service fee will be applied to the amount they receive.

8.2. Final Price for the Client: The price shown to the Client already includes the PetHomes service fee. Example: Host sets €20/night → Client pays €22 → Host receives €18 → PetHomes retains €4 (€2 from the Client + €2 from the Host). The 10% fee is split across both parties, not charged twice to either.

8.3. Quality Tiers: PetHomes classifies Hosts into three levels, assigned by the platform based on history and reviews - Basic: suggested price €15-€30/night. - Comfort: suggested price €25-€75/night. - Premium: suggested price €60-€200/night. Suggested prices are guidelines; the Host may set their own value within the platform's allowed range (€15-€500).

8.4. Payment: Processed via Stripe. The Host receives the amount within 5 business days after the end of the stay.

8.5. Refunds: If PetHomes decides to refund the Client after reviewing a complaint, the Host will not receive payment for that booking.

8.6. Taxes: Clients and Hosts are responsible for declaring their income to the relevant tax authorities.

9.1. Verification: Hosts must provide photos and a detailed description of the space; PetHomes may require additional documents if necessary.

9.2. Reviews: Mandatory and visible on profiles to promote transparency.

9.3. Disputes: Complaints must be sent to [email protected] within 7 days after the stay. PetHomes will attempt to mediate the dispute, but does not assume financial responsibility for damages or losses.

9.4. Suspension: PetHomes may suspend accounts that violate the Terms, including for animal mistreatment or frequent cancellations.