Terms and Conditions

1.1. PetHomes: Digital platform operated by M&A, available at pethomes.app, which facilitates the connection between Clients and Hosts.

1.2. Client: Individual or legal entity who uses PetHomes to find and book a Host to care for their pet.

1.3. Host: Individual or legal entity who registers on PetHomes to offer pet boarding and temporary care services at their residence or authorised space.

1.4. Booking: Formal agreement made through the platform between Client and Host for the provision of pet care services for a specific period.

1.5. Service Fee: Percentage charged by PetHomes on the booking amount, applied to both Client and Host.

2.1. PetHomes is an intermediary platform that allows Clients to find Hosts for pet boarding in home environments, offering an alternative to traditional pet hotels.

2.2. PetHomes is not a direct provider of boarding or care services, acting solely as a facilitator of the connection between parties.

2.3. Services are provided exclusively by Hosts, who are responsible for the quality, safety, and execution of bookings.

3.1. Admissibility: Users must be at least 18 years old and have the legal capacity to contract. PetHomes is available in Portugal and other countries.

3.2. Registration: Clients and Hosts must create an account with truthful information (name, email, address, etc.). Hosts must provide photos of the space and complete the requirements checklist (see section 5).

3.3. Acceptance: By creating an account or making a booking, you accept these Terms and Conditions and the PetHomes Privacy Policy.

3.4. Prohibited Use: It is forbidden to use PetHomes for illegal, fraudulent, or rights-infringing purposes.

4.1. Intermediation: PetHomes provides the platform for registration, search, communication, and payment between Clients and Hosts.

4.2. Moderation: PetHomes reserves the right to review and approve Host profiles, and may reject or suspend accounts that do not meet the minimum requirements.

4.3. Limitation of Liability: PetHomes is not responsible for damages, losses, or incidents (e.g., animal accidents, material damages) arising from bookings. PetHomes does not guarantee the quality or behaviour of the services provided by Hosts.

4.4. Support: Provides support via email ([email protected]) for questions or complaints, with a response within 48 business hours.

5.1. Minimum Requirements: Experience: At least 1 year caring for pets (proven by description or references, if requested). Space: Safe, clean, and suitable environment (e.g., room with a bed for the pet, fenced yard, no street access). Mandatory Checklist: Accepted species: Dogs, cats, both, or others (specify before booking). Indoor space: Clean room, bed or designated area for the pet. Outdoor space (if applicable): Fenced and secure yard. Walks: Minimum of 2 per day (20-30 minutes each, for dogs). Presence: Honestly specify daily time at home during the stay. Safety: Closed gates, no obvious risks. Photos: Room, pet's bed, yard (minimum 3 images). Others: Define maximum number of pets at a time and acceptance of special needs (e.g., medication).

5.2. Care: Follow the Client's instructions regarding feeding (provided by the Client), medication, and the animal's routine. Ensure the animal's safety and well-being throughout the stay.

5.3. Availability: Provide available dates and update the profile in case of changes.

5.4. Insurance: Liability insurance is optional and the responsibility of the Host (coverage for property damage or accidents is recommended).

5.5. Reviews: After each booking, the Host must review the Client within 7 days. Reviews from both parties will be made public simultaneously after mutual submission, ensuring impartiality.

6.1. Information: Provide accurate information about the animal (species, age, behaviour, special needs) at the time of booking. Inform the Host about feeding, medication, or specific restrictions.

6.2. Animal Conditions: The animal must have up-to-date vaccinations and be registered in SIAC (Companion Animal Information System), as required by Portuguese law for dogs, cats, and ferrets. Aggressive or sick animals must be disclosed; the Host may refuse the booking in such cases.

6.3. Payment: Pay the total amount at the time of booking via the platform.

6.4. Reviews: Review the Host within 7 days after the stay.

7.1. Search: The Client uses the platform to find Hosts by location, species, and dates.

7.2. Booking: The Client selects the Host, sets the dates, and sends a request. The Host has 24 hours to accept or reject.

7.3. Confirmation: After acceptance, the Client makes the full payment through the platform.

7.4. Cancellation Policies: Each Host chooses one of the following policies on their profile - Free: full refund if cancelled up to 24 hours before check-in. - Flexible: full refund if cancelled up to 3 days before; no refund after. - Moderate: full refund up to 7 days before; 50% refund between 7 and 3 days; no refund after. - Strict: no refund under any circumstances, except in duly proven cases of force majeure.

7.5. Cancellation by the Host: Must cancel at least 48 hours in advance. Otherwise, a 30-day suspension applies and the Client receives a full refund.

8.1. Base Price: Set by the Host, with a minimum of €15/night. Hosts are informed at registration that a 10% service fee will be applied to the amount they receive.

8.2. Final Price for the Client: The price shown to the Client already includes the PetHomes service fee. Example: Host sets €20/night → Client pays €22 → Host receives €18 → PetHomes retains €4 (€2 from the Client + €2 from the Host). The 10% fee is split across both parties, not charged twice to either.

8.3. Quality Tiers: PetHomes classifies Hosts into three levels, assigned by the platform based on history and reviews - Basic: suggested price €15-€30/night. - Comfort: suggested price €25-€75/night. - Premium: suggested price €60-€200/night. Suggested prices are guidelines; the Host may set their own value within the platform's allowed range (€15-€500).

8.4. Payment: Processed via Stripe. The Host receives the amount within 5 business days after the end of the stay.

8.5. Refunds: If PetHomes decides to refund the Client after reviewing a complaint, the Host will not receive payment for that booking.

8.6. Taxes: Clients and Hosts are responsible for declaring their income to the relevant tax authorities.

9.1. Verification: Hosts must provide photos and a detailed description of the space; PetHomes may require additional documents if necessary.

9.2. Reviews: Mandatory and visible on profiles to promote transparency.

9.3. Disputes: Complaints must be sent to [email protected] within 7 days after the stay. PetHomes will attempt to mediate the dispute, but does not assume financial responsibility for damages or losses.

9.4. Suspension: PetHomes may suspend accounts that violate the Terms, including for animal mistreatment or frequent cancellations.

10.1. The name "PetHomes", logo, and website content are the property of M&A and may not be used without prior authorization.

10.2. Photos and texts submitted by users may be used by PetHomes for promotional purposes, with credit given to the author.

11.1. PetHomes is not responsible for material or physical damages caused by animals or Hosts, loss of animals during the stay, or failures in the execution of the service by the Host.

11.2. The use of PetHomes is at the user's own risk.

12.1. PetHomes may update these Terms at any time, notifying users by email or on the website with 15 days' notice.

12.2. Continued use after changes implies acceptance of the new conditions.

13.1. These Terms are governed by Portuguese law.

13.2. Disputes will be resolved in the courts of the Braga district, unless otherwise provided by law.

For questions or clarifications, please contact us:

Email: [email protected]

Website: pethomes.app